A+ 1002 Study Guide

A plus 1002 Sub-objective 4.1 – Dumps4shared

A plus 1002 Sub-objective 4.1

4.1 Compare and contrast best practices associated with types of documentation

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Welcome to ExamNotes by Dumps4shared! This edition will cover objective 4.1 Compare and contrast best practices associated with types of documentation. In this section, we will cover the ideal methods for documentation. Dig in!

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Network topology diagrams

All IT departments should have and maintain network topology
diagrams which depict current mapping information and connected devices. In the
example shown below, observe that all of the devices encountered, such as Cloud
resources, VLAN trunks and switches, routers, firewalls, and hosts, will be
depicted in the network topology diagram along with their connection types,
status, and addressing information. Note that all the addressing information is
clear and up-to-date. You can see a problem in the /24 subnet at
the upper-left. Hopefully you will start out on a smaller scale!

Network topology

Knowledge base/articles

A knowledge base refers to a collective repository for all
pertinent information about IT operations. When an IT technician finds or troubleshoots
a hardware or software issue, they should update their findings within the IT
department’s knowledge base. They should also include installation and
configuration details. This will help the IT department resolve recurring
problems and help train new personnel.

Regulatory and compliance policy

Every organization is required to adhere to the laws,
regulations, and policies relevant to their industry. Collectively referred to
as the regulation and compliance policy, this policy will be tailored to the
organization’s responsibilities. Maintaining compliance can be quite
complicated and generally requires an individual or a whole department. As an
IT technician, you will be expected to be aware of and follow the policies and
guidelines in order to maintain compliance. Part of your organization’s
onboarding process will include training in this area.

Acceptable use policy

Most employees will need to consent to an Acceptable Use
Policy (AUP) as part of their hiring and training process. This policy will
clearly define unacceptable practices for employees and will describe activity prohibited
on company devices such as viewing objectionable content, unauthorized software
installation, and even online shopping. Violation of this policy can be grounds
for termination!

Password policy

The password policy covers the organization’s best practices
regarding passwords. The policy will cover password length, special character
requirements, expiration, and reusability.

Incident documentation

Any incident involving the violation of the AUP or any
policies will be investigated internally and documented. Always report suspicious
activity to your immediate supervisor and follow their instructions. Keep any
evidence intact and document your observations clearly.

Inventory management

Corporate inventory should be monitored and controlled in order to allow tracking of valuable equipment within the organization. There are a few ways to accomplish this. Generally, Asset tags are affixed to computers and monitors. These tags are tamper resistant and can be tracked using asset tracking software. The tag will identify the company (owner) and have Barcodes that can be used with asset tracking software. RFID tags can also be used, allowing for a greater chance of recovering stolen equipment.

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That’s all for objective 4.1. See you in 4.2! Good luck on the test!

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